This is regarding the servicing of our Car Maruti Swift Dzire that was given to S.K. Wheels, Turbe (Navi Mumbai) on 23rd December, 2015.
We had the car delivered at our home on 24th December, 2015. Following issues /problems that is observed by us:
1) The car is delivered without even checking that all the service requirements we had asked for are met. 2) There is no interior cleaning done (explicitly asked for interior cleaning). 3) Exterior washing is not properly done. 4) There is a gap between bonnet cover and headlight which was earlier not there. 5) At the time of delivery, post servicing we found a fixed dent at the front bumper of the car that was not there before the car was given for servicing. 6) We found the Scratches in front and back bumper of the car that were earlier not there. 7) We also found that the front bumper is loose which was well in place before giving the car for servicing.
We have sent back the car to S.K. Wheels for further course of action. When we spoke to the servicing representative (Vishal) about the issues, the person was not at all approachable and not ready to hear us out. Moreover the tone with which the person spoke with us was very rude and cruel.
We are very disappointed and unhappy with the highly unprofessional and unethical service offered by S.K. Wheels, Turbe (Navi Mumbai).
It is one of worst service I experienced from S K Wheels, my car picked up for service on 02.05.18, after that no call. I called today (05.05.18) to check status, your customer service executive told me will call back. I am not received any call till 7 pm now. I am trying to reach you since last 1 hr, it is always busy. One of worst service ever I am received till date, I am going to escalate it to social media and with Maruti Suzuki Ltd shortly. My phone lan to go out tomorrow is spoiled by S K Wheels.
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ReplyDeleteWheels Florida
This is regarding the servicing of our Car Maruti Swift Dzire that was given to S.K. Wheels, Turbe (Navi Mumbai) on 23rd December, 2015.
ReplyDeleteWe had the car delivered at our home on 24th December, 2015. Following issues /problems that is observed by us:
1) The car is delivered without even checking that all the service requirements we had asked for are met.
2) There is no interior cleaning done (explicitly asked for interior cleaning).
3) Exterior washing is not properly done.
4) There is a gap between bonnet cover and headlight which was earlier not there.
5) At the time of delivery, post servicing we found a fixed dent at the front bumper of the car that was not there before the car was given for servicing.
6) We found the Scratches in front and back bumper of the car that were earlier not there.
7) We also found that the front bumper is loose which was well in place before giving the car for servicing.
We have sent back the car to S.K. Wheels for further course of action. When we spoke to the servicing representative (Vishal) about the issues, the person was not at all approachable and not ready to hear us out. Moreover the tone with which the person spoke with us was very rude and cruel.
We are very disappointed and unhappy with the highly unprofessional and unethical service offered by S.K. Wheels, Turbe (Navi Mumbai).
It is one of worst service I experienced from S K Wheels, my car picked up for service on 02.05.18, after that no call. I called today (05.05.18) to check status, your customer service executive told me will call back. I am not received any call till 7 pm now. I am trying to reach you since last 1 hr, it is always busy. One of worst service ever I am received till date, I am going to escalate it to social media and with Maruti Suzuki Ltd shortly. My phone lan to go out tomorrow is spoiled by S K Wheels.
ReplyDeleteVishal Nair
9967767250
VEHICLE NO. MH-12 EG 2298.